Increased Page Load Times

Incident Report for Classy

Resolved

This incident has been resolved.

Posted Jan 01, 2023 - 12:31 PST

Monitoring

We are seeing a restoration in services with Double the Donation, causing page loads and donation matching to return to normal. We are continuing to monitor the situation to ensure full availability.

Posted Jan 01, 2023 - 12:01 PST

Identified

We have identified the issue is being caused by one of our donation matching services, Double the Donation. Donation matching for accounts using Double the Donation is also impacted at this time

Posted Jan 01, 2023 - 10:59 PST

Investigating

We are currently investigating an issue causing increased page load times on campaign and fundraising pages.

Posted Jan 01, 2023 - 10:45 PST

This incident affected: Classy (Campaign & Fundraising Pages).