Identified - At this time, Classy and TokenEx have identified the issues are caused by using certain browser extensions while entering credit card information on donation checkout pages. We are continuing to work with TokenEx to provide a resolution. Until then, our team has seen success when supporters deactivate all browser extensions.
Aug 19, 13:18 PDT
Investigating - Our team is currently working to resolve concerns impacting a small subset of credit card transactions through non-Classy Pay payment processors (Authorize.net, WePay, Braintree, etc.).

A very small number of attempted transactions are experiencing validation errors when entering their credit card information on donation checkout pages using TokenEx.

This has been escalated to our highest priority status and we will follow up with additional updates as soon as we are able. We apologize for the impact this may have on your campaigns and assure you we are doing everything in our power to quickly provide a solution.
Aug 16, 14:53 PDT
Classy Operational
90 days ago
100.0 % uptime
Today
Classy.org ? Operational
90 days ago
100.0 % uptime
Today
Campaign & Fundraising Pages ? Operational
90 days ago
100.0 % uptime
Today
Classy Manager ? Operational
90 days ago
100.0 % uptime
Today
Supporter Pages ? Operational
90 days ago
100.0 % uptime
Today
Customer Domains ? Operational
90 days ago
100.0 % uptime
Today
Login & Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Cloud Hosting Services Operational
Recursive DNS Operational
Authoritative DNS Operational
US West Region Operational
US East Region Operational
API Operational
90 days ago
100.0 % uptime
Today
Fundraising API ? Operational
90 days ago
100.0 % uptime
Today
Payments API ? Operational
90 days ago
100.0 % uptime
Today
Authorization API ? Operational
90 days ago
100.0 % uptime
Today
Search API ? Operational
90 days ago
100.0 % uptime
Today
Currency API ? Operational
90 days ago
100.0 % uptime
Today
Billing & Usage API ? Operational
90 days ago
100.0 % uptime
Today
Email Operational
API Operational
Outbound Delivery Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
Google Analytics Operational
Salesforce ? Operational
90 days ago
100.0 % uptime
Today
Transactions Operational
Braintree Operational
Braintree PayPal Processing Operational
WePay Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Fundraising API Response Time ?
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Payments API Response Time ?
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Billing & Usage API Response Time
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Authorization API Response Time
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Currency API Response Time
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Past Incidents
Sep 27, 2021

No incidents reported today.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.