Third-Party Incident: TokenEx

Incident Report for Classy

Resolved

The TokenEx incident has been resolved and all Classy systems that were impacted have been fully restored.

Posted Apr 04, 2024 - 17:27 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 04, 2024 - 13:47 PDT

Monitoring

Our team is aware of an incident reported by TokenEx, a third-party provider. Non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions may be impacted. Our team is currently monitoring the TokenEx incident and investigating intermittent slowness on page speed.

TokenEx incident report: https://status.tokenex.com/incidents/5hmqpgf3t1qb

Posted Apr 04, 2024 - 13:46 PDT

This incident affected: Classy (Campaign & Fundraising Pages).